"I did this on every occasion, and they still wouldn't accept that I was Graham O'Brien."
But when Air Max 2015 Flyknit Multicolor Graham phoned again he was told he would have to go into his branch on Cross Street, Manchester, and told an Nike Air Max Women 2015
He said: "The ridiculous part about it is that any tele banking customer has to correctly answer questions about themselves as a security measure to avoid fraud.
LAW lecturer Graham O'Brien was barred from accessing his bank details on the phone because staff thought he was a woman.
Graham, who lectures in business management and law at a college in Leeds, has been with the Halifax for six months, and until July had not had a problem.
The spokesman said:" Where there is any doubt about the authenticity of the caller we must take every precaution.
Three days later he visited a branch of the Halifax in Leeds where he was working and staff there couldn't understand why there was a problem with his identity and reinstated the tele banking facility.
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gone down and he couldn't help me. I thought nothing of it at the time and ended the call."
A Halifax spokesman said that after we brought the matter to their attention they had contacted Graham to apologise.
"He then came back on and told me their computer system had Nike Air Max Thea Premium Leather Sneakers Green
He said: "I rang the customer services centre and spoke to a young man who told me after a few seconds that he would have to put me on hold.
He said the trouble started when he and his partner went away for the weekend and he called the bank to check whether his salary had been paid in.
bank's system had marked him down as a suspect' customer, who was possibly a woman.
Graham, 29, admits he has a high pitched voice, but is furious after his telephone banking facility at the Halifax was blocked five times because the bank refused to believe he was a man.
"I have had a letter from my branch in Manchester apologising, but I have made an official complaint about what has happened, and I intend to take it further."
If you feel we have made an error in a report, or have fallen below our usual high standards, please write in the first instance to: Rob Irvine, editor, Manchester Evening News, Mitchell Henry House, Hollinwood Avenue, Chadderton, Oldham OL9 8EP.
Bank thought man was a woman
Graham's partner Julian Achilli said: "Just because he's got a bit of a squeaky voice why can't they accept that he is who he says he is."
But after being able to use the service for three or four days, the same thing happened again and again. And each time staff refused to accept that he was who he said he was.
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