While some customers may get money back, they might think twice about ordering online Nike Air Max Thea Mid Women next year.
The problems appear to have affected many parts of the country. The Associated Press spoke to people in Alabama, California, Georgia, Kansas, Louisiana, Nevada, Ohio, Oklahoma, South Carolina, Texas and Virginia who didn't receive presents in time for Christmas.
Many were left with little or no time to make alternative plans.
"We apologize that our customers did not receive their packages on Christmas," said Natalie Godwin, a spokeswoman for United Parcel Service Inc.
"We're sorry that there could be delays and we're contacting affected customers who have shipments available for pickup," said Scott Fiedler, a spokesman for FedEx Corp.
Neither company said how many packages were delayed but noted it was a small share of overall holiday shipments. While the bulk of consumers' holiday spending remains at physical stores, shopping online is increasingly popular and outstripping spending growth in stores at the mall.
"My wife and I had our presents to open. Our daughter had her presents to open. And my grandma, she didn't have anything to open," Cormier said.
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Three people told The Associated Press that when they tracked their packages online, FedEx said deliveries to their homes were attempted but failed because "the business was closed." During follow up calls with customer service, they said they learned that the local depot was overwhelmed and didn't attempt delivery. As an Amazon Prime customer, there was a promise of two day delivery, getting the gifts to his Carmichael, Calif. home just in time for Christmas. One was shipped via UPS, the other FedEx.
"My wife understands but my 5 year old daughter . I think we're going to let it be a surprise when it comes," Swanson said. "Next time, if I need to get a gift and cut it that close, I will just have to enter the fray and go to the mall."
Between Thanksgiving and Christmas, FedEx handled 275 million shipments, according to Fiedler. Those that were not delivered in time, he said, "would be very few."
He had three separate UPS packages including two for which he paid extra for expedited shipping delayed.
Amazon spokeswoman Mary Osako said the company processed orders and got them to its shippers "on time for holiday delivery" and is now "reviewing the performance of the delivery carriers."
He and his wife are celebrating their baby daughter's first Christmas and flew in his grandmother from Ohio to join them. Her gift, a customized iPhone cover with a photo of her new great granddaughter, didn't come in time for Christmas.
However, some FedEx customers are able to pick up packages Christmas Day at their local FedEx Express centers.
holiday shopping period this year was shorter than usual, more buying was done online and Americans' tendency to wait until the last possible second to shop probably didn't help either.
Jeff Cormier and his Dallas family were among those who ordered gifts that didn't arrive.
go way before," Cormier said.
"I've had to apologize to three different people when I thought I had everything wrapped up and good to Nike Air Max 2015 All Black
said "UPS will honor its peak shipments commitments" to customers who used its air delivery service. Those shipping by ground have no guarantee past Dec. 11. Godwin said she didn't know if customers would receive refunds.
UPS did not make pickups or deliveries Wednesday. Extra workers were being brought in Wednesday night to the company's hub in Louisville, Ky., to sort packages for Thursday and Friday delivery, according to Godwin.
"I thought it would happen," Swanson said. Tuesday. Neither did.
NEW YORK Santa's sleigh didn't make it in time for Christmas for some this year due to shipping problems at UPS and FedEx.
Bad weather blamed for delayed UPS
The delays were blamed on poor weather earlier this week in parts of the country as well as overloaded systems. The Nike Air Max Tavas Red Suede
Godwin said snow and ice in the Midwest last week and an ice storm that hit Dallas two and a half weeks ago were partially to blame. She also said the volume of packages shipped exceeded the capacity of UPS but would not share the number of packages shipped or what the company's maximum capacity is.
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